Flicker ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Services"). By using our Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
Information You Provide to Us
Account Information: Email address and password when you create an account
Profile Preferences: Favorite cryptocurrencies, watchlist items, and notification settings
Portfolio Data (Optional): If you choose to connect exchange accounts or input portfolio information for tracking purposes
Communications: Information you provide when you contact our support team
Information Collected Automatically
Device Information: Device type, operating system, app version, unique device identifiers, and mobile network information
Usage Data: Features you use, actions you take, time spent in the app, crash reports, and performance data
Session Information: IP address, browser type, referring/exit pages, and timestamps
Analytics Data: App performance metrics, feature usage patterns, and user journey data
Information from Third Parties
Market Data: We retrieve cryptocurrency market data from various exchanges and data providers
Payment Information: When you purchase a subscription, our payment processors handle your payment details directly (we do not store credit card information)
2. How We Use Your Information
We use the collected information to:
Provide Our Services: Deliver trading signals, market alerts, and portfolio tracking features
Personalize Your Experience: Customize signals and alerts based on your watchlist and preferences
Process Transactions: Handle subscription payments and manage your account status
Send Notifications: Deliver price alerts, trading signals, and important service updates (based on your preferences)
Improve Our Services: Analyze usage patterns to enhance features, fix bugs, and optimize performance
Ensure Security: Detect and prevent fraud, abuse, and unauthorized access
Customer Support: Respond to your inquiries and provide technical assistance
Legal Compliance: Comply with applicable laws and respond to legal requests
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:
Service Providers
We work with third-party service providers who help us operate our Services:
Cloud hosting and data storage providers
Analytics and performance monitoring services
Email delivery services for authentication
Payment processors for subscription handling
Push notification services
These providers are contractually obligated to protect your information and use it only for providing services to us.
Legal Requirements
We may disclose your information if required to:
Comply with a legal obligation, court order, or government request
Protect our rights, property, or safety, or that of our users or the public
Investigate and prevent fraud, security issues, or technical problems
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information becomes subject to a different privacy policy.
Aggregated Information
We may share aggregated, non-personally identifiable information publicly or with partners for business or research purposes.
4. Data Security
We implement appropriate technical and organizational security measures to protect your information:
Encryption: All data transmission is encrypted using TLS/SSL protocols
Access Controls: Limited access to personal information on a need-to-know basis
Secure Storage: Password hashing and encryption for sensitive data
Regular Audits: Security assessments and updates to our protection measures
Incident Response: Procedures to handle potential data breaches
While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.
5. Data Retention
We retain your information only as long as necessary to provide our Services and fulfill the purposes outlined in this policy:
Active Accounts: We maintain your account information while your account is active
Deleted Accounts: When you delete your account, we immediately remove your personal data from our primary databases
Analytics Data: Anonymized analytics data may be retained for up to one year for service improvement
Backups: Backup systems may retain data for up to one week before permanent deletion
Legal Obligations: We may retain certain information longer if required by law
6. Your Rights and Choices
Account Management
Access and Update: You can view and modify your account information through your account settings
Delete Account: You can delete your account at any time, which will remove your personal data from our systems
Data Portability: You can export your watchlist and preferences through the app
Communication Preferences
Push Notifications: Manage alert preferences in your app settings
Email Communications: Opt-out of promotional emails using the unsubscribe link (you'll still receive essential account emails)
Trading Alerts: Customize which signals and alerts you receive
Device Permissions
You can control app permissions through your device settings:
Push notifications
Background app refresh
Network access
7. International Data Transfers
Our Services are operated globally. Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to such transfers. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from anyone under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will delete such information.
9. Third-Party Links
Our Services may contain links to third-party websites, exchanges, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
10. Cookies and Similar Technologies
We use cookies and similar technologies to:
Maintain your session and authentication status
Remember your preferences and settings
Analyze usage patterns and improve our Services
You can manage cookie preferences through your browser settings. Note that disabling cookies may affect the functionality of our Services.
11. Educational Nature of Services
Flicker provides educational tools and information about cryptocurrency markets. Our Services are not financial advice. We are not a financial advisor, broker, or exchange. Users are responsible for their own trading decisions.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of material changes by:
Posting the updated policy on our website and app
Updating the "Last updated" date
Sending an email notification for significant changes
Your continued use of our Services after changes indicates your acceptance of the updated policy.
13. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For data protection inquiries or to exercise your privacy rights, please include "Privacy Request" in the subject line.
This Privacy Policy is effective as of the date stated above and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
