This page explains how to delete your Flicker account and the personal data tied to it, what is removed, and what is kept. It applies to the Flicker mobile apps and the Flicker website (collectively, the "Services").
If you only want to remove specific data rather than your whole account, or you have questions, email [email protected] with "Privacy Request" in the subject line.
1. Cancel your subscription first
Deleting your Flicker account does not cancel a paid subscription. To stop future charges, cancel it before you delete your account:
- Bought on the web: use the Freemius customer portal, or email [email protected] and we will cancel it for you.
- Apple (App Store): Settings → your name → Subscriptions → Flicker → Cancel.
- Google Play: Play Store → Profile → Payments & subscriptions → Subscriptions → Flicker → Cancel.
2. Delete your account in the app or on the website
You can delete your account yourself — no email needed:
- In the app: open Settings → Profile settings, tap Delete account, type delete to confirm, and confirm.
- On the website: open your account overview, choose Delete account, type DELETE to confirm, and confirm.
Your account is deleted immediately and you are signed out. The data in Section 4 is removed from our production systems at once; the records in Section 5 are kept as described there. Deletion cannot be undone.
3. Request deletion without the app
If you can't sign in, you can ask us to delete your account:
- Email: [email protected]
- Subject line: Account Deletion Request
- Send it from the email address of your Flicker account, so we can verify that the account is yours.
We respond within 5 business days and delete the account once we have verified the request.
4. What gets deleted
When your account is deleted, we immediately remove from our production systems:
- Account information — your email address, password hash, and sign-in sessions.
- Profile and preferences — display name, language, watchlist, favorite assets, alerts, position notes, and notification and email settings.
- Exchange connections and wallets — your exchange API keys and secrets, connected wallet addresses, and the balances, positions, trades, and orders read from them.
- Flicker API keys and connected apps — your API keys and every authorization you gave an app or AI assistant.
- Our copy of your subscription and purchase records, and the record of your referrals.
- Devices and push-notification tokens.
Accounts whose email address was never verified are deleted automatically after 7 days.
5. What we keep, and why
| Category | What happens after deletion |
|---|---|
| Promotion and partner-program records | If you claimed a promotion with an exchange account, we keep that exchange account's UID and the promotion it claimed, so the same exchange account cannot claim a one-time promotion twice. This record no longer links to your email address. |
| Database backups and server snapshots | Kept for up to 7 days, then overwritten. Your data disappears from them as they rotate out. |
| Server and application logs | Kept for up to 31 days. |
| Product analytics events and error reports | Kept for up to 12 months by our analytics provider, then deleted or aggregated. You can ask us to delete them sooner. |
| Web session recordings | Kept for up to 30 days. |
| Marketing-attribution records | Kept by our attribution provider under its data-processing terms. Email us to have them deleted. |
| Support correspondence | Kept for up to 3 years after the issue is resolved. |
| Records held by payment providers | Our payment provider, Apple, and Google keep their own records of your purchases under their policies and tax obligations. We never hold your card or bank details. |
| Information we are legally required to keep | For the period the law requires. |
6. Your rights
Deletion is one of several rights you may have, along with access, correction, portability, and objection. For the full list and how to use them, see the Privacy Policy.
7. Contact us
For anything about account or data deletion:
Email: [email protected] (subject line "Account Deletion Request" or "Privacy Request")
Web: https://flicker.finance